Technically Creative Wordpress Website Hosting & Maintenance Subscription Terms

Effective date: 02 Feb 2026

These terms apply only to recurring website hosting, maintenance, monitoring, support and development subscriptions supplied by Technically Creative Limited, company number 15126142, registered at 167 - 169 Great Portland Street, Fifth Floor, London, W1W 5PF (“Technically Creative”, “we”, “us”).

They do not apply to separate website design, branding, SEO, development projects or other one-off work unless that work is expressly included within the Client’s selected subscription plan.

By purchasing, renewing or continuing a subscription, the Client agrees to these terms.

1. Business customers only

Our subscriptions are supplied for business and professional use only.

By subscribing, the Client confirms that it is acting wholly or mainly for purposes connected with its trade, business or profession and that the person purchasing the subscription has authority to bind that business.

These terms are not intended for consumers.

2. The subscription

The Client receives only:

the services expressly included in its selected Protect or Grow plan;
the development time expressly included in that plan; and
any additional work that we separately agree in writing.

The plan selected at checkout, together with the applicable plan description and these terms, forms the agreement between us and the Client.

A feature, service or deliverable is not included merely because it may reasonably relate to a website, hosting, maintenance, security, development, SEO, analytics or marketing.

Anything not expressly included is outside scope.

Informal discussions, calls, Slack messages, emails, suggestions, estimates or previous work do not expand the scope of the subscription unless we expressly confirm in writing that the additional item has been added to the service.

3. Subscription plans

Protect

PlanMonthly feeIncluded development timeSpark£2993 hours per siteShield£5996 hours per siteFlame£89910 hours per siteBlaze£1,24914 hours per site

All prices are exclusive of VAT.

Spark includes managed WordPress hosting, WordPress core updates, plugin and theme updates, daily automated backups, email/ticket support, uptime monitoring, weekly security scans, SSL monitoring, Google Search Console monitoring, backup alerts and monthly reporting.

Shield includes the Spark services plus emergency fix response, PHP compatibility checks, broken-link monitoring, login protection alerts, plugin licence tracking and the additional security and reporting services listed in the Shield plan.

Flame includes the Shield services plus Slack support, WooCommerce maintenance, visual regression testing, performance monitoring, Core Web Vitals tracking and the additional tools and reporting listed in the Flame plan.

Blaze includes the Flame services plus custom development support, multisite/LMS support, GDPR monitoring, activity logging, monthly technical SEO crawling and the additional monitoring and reporting listed in the Blaze plan.

Protect development hours are ring-fenced to each individual website. Hours allocated to one site cannot be transferred to another site.

Grow

PlanMonthly feeIncluded development timeGlow£1,49915 pooled hoursIgnite£1,99925 pooled hoursBurn£2,99935 pooled hoursInferno£3,999Up to 60 pooled hours

All prices are exclusive of VAT.

Glow includes the Blaze services plus onboarding/offboarding, GA4 conversion tracking, Google Tag Manager configuration, development task prioritisation, user activity reporting and conversion monitoring.

Ignite includes the Glow services plus load testing and performance work, business process integration, custom feature development, application error monitoring, vulnerability monitoring and the additional reporting and strategy services listed in the Ignite plan.

Burn includes the Ignite services plus scheduled deployments, changelog sign-off, training videos, UX audits, additional monitoring, revenue attribution, SEO opportunity reporting and stakeholder reporting.

Inferno includes the Burn services plus Technical Director support, Git deployment, campaign rollout support, new site or landing page development, search index monitoring, live dashboards and the other services listed in the Inferno plan. Its development allowance is subject to a maximum fair-use cap of 60 hours per month, pooled across the sites covered by the subscription.

Where a plan states “everything in” a lower plan, those lower-plan services form part of the subscription.

4. Development time and scope

Included development hours are a monthly allowance of technical capacity, not an unlimited development service and not a guarantee that any particular volume of work will be completed.

Included development time may be used for work that falls within the scope of the selected plan, including fault investigation, fixes, approved changes, development, testing and deployment.

Unless we agree otherwise in writing:

unused hours expire at the end of each billing month;
hours do not roll over;
hours cannot be banked for future projects;
hours have no cash value;
Protect hours cannot be transferred between sites;
Grow hours may be pooled only as permitted by the relevant plan;
the Client cannot retrospectively reclassify work so that it falls within the allowance.

Routine automated monitoring and recurring services expressly listed as plan features do not themselves consume development hours.

Manual work arising from a fault, third-party issue, Client request or Client/third-party change may consume development hours.

If we directly cause a fault through negligent maintenance or a deployment performed by us, reasonable time spent correcting that fault will not be deducted from the Client’s allowance.

5. Additional work

Work beyond the available monthly allowance is charged at £65 per hour plus VAT, unless another rate or fixed fee has been agreed in writing. This rate is stated throughout the subscription plans.

We will not knowingly carry out chargeable additional work without the Client’s approval.

We may instead recommend:

moving a task to the following month;
upgrading the subscription;
purchasing additional development time; or
treating the work as a separate project.

We are not obliged to accept work merely because the Client is willing to pay the additional hourly rate.

6. What is outside scope

Unless expressly included in the selected plan or agreed separately, the subscription does not include:

a complete website redesign or rebuild;
branding or graphic design;
copywriting or content production;
bulk content or product entry;
paid advertising;
ongoing SEO campaigns or guaranteed ranking improvements;
management of email inboxes;
domain registration or renewal;
work on unrelated software or systems;
third-party subscription charges;
legal advice;
tax or regulatory advice;
preparation of privacy policies, cookie policies or other legal documents;
manual accessibility remediation;
recovery from faults caused by third parties or the Client other than through available development time.

This exclusion does not remove features specifically included in a higher subscription plan. For example, Ignite expressly includes custom feature development and Inferno expressly includes new site and landing page development.

7. Hosting

Managed WordPress hosting is included as part of the subscription where the website is hosted on infrastructure managed by us.

We select and manage the hosting environment on the Client’s behalf.

Hosting is dependent on third-party infrastructure, networks, data centres, software and internet services. We do not guarantee 100% uptime or uninterrupted availability.

Temporary downtime may occur because of:

scheduled or emergency maintenance;
server or network faults;
software failures;
security incidents;
DNS or internet failures;
attacks or malicious traffic;
upstream provider outages;
circumstances outside our reasonable control.

Monitoring means that we use systems intended to detect relevant problems. Monitoring is not a guarantee that every problem will be detected immediately or prevented.

8. Client-selected hosting

We strongly recommend that sites covered by our subscriptions use our managed hosting.

If the Client chooses to host the website elsewhere, the Client accepts that our ability to maintain, secure, monitor, diagnose and recover the site may be limited by that hosting environment.

Where the Client uses its own hosting provider, we are not responsible for the availability, reliability, security, configuration or performance of that hosting service.

In particular, we are not responsible for faults or loss arising from:

server downtime;
hosting account suspension;
bandwidth or resource limits;
server configuration;
PHP, database or operating-system configuration;
server-level caching;
firewalls or security controls operated by the host;
hosting-provider backups;
failed or incomplete backups;
hosting-provider malware or compromise;
DNS controlled by the Client or host;
SSL services controlled by the Client or host;
hosting-provider migrations;
data-centre or network failures;
changes made by the hosting provider;
acts or omissions of the Client’s hosting provider.

We may help diagnose or resolve such issues where technically possible. Any manual work may use the Client’s included development hours or be treated as additional chargeable work.

Any 24-hour response or resolution target in these terms does not apply to the time taken by an external hosting provider or other third party to act.

We may refuse to deploy changes or carry out work where we reasonably consider the Client’s hosting environment to be insecure, obsolete, incompatible or likely to put the website or its data at risk.

9. Backups

Where managed hosting and backups are included, we will operate the backup service described in the applicable plan.

Backups are a disaster-recovery measure. They are not a permanent archive or records-management service.

No backup system can guarantee that every item of data can be recovered in every circumstance.

Where the Client uses its own hosting and elects not to use a backup system managed by us, responsibility for server backups and their availability remains with the Client and its hosting provider.

Restoring a website following an issue caused by the Client, a third party, malware, an external hosting provider or circumstances outside our control may consume development hours.

10. Updates and compatibility

We will manage WordPress, theme and plugin updates to the extent included within the selected plan.

Updates can introduce bugs, conflicts or changes in behaviour because WordPress websites depend on software supplied by many independent vendors.

We may:

delay an update where we reasonably believe it presents a risk;
test an update before deployment;
roll back an update;
replace or remove an obsolete or insecure plugin where appropriate;
recommend further work where an update exposes an underlying compatibility issue.

Maintenance does not mean that we warrant that all third-party software will remain compatible indefinitely.

11. Security

Security monitoring, firewalls, vulnerability tools, malware scans, virtual patching and related features reduce risk. They do not guarantee that a website cannot be hacked, compromised, infected or attacked.

The Client must:

keep access credentials secure;
use multi-factor authentication where required;
tell us promptly about suspected unauthorised access;
not knowingly introduce insecure software;
maintain appropriate access controls for staff and other suppliers.

We are not responsible for a security incident caused by compromised Client credentials, Client-installed software, another supplier, unsupported software or infrastructure outside our control.

We may temporarily restrict access to a compromised website where reasonably necessary to protect the website, its users, other systems or our infrastructure.

Incident investigation and recovery may consume included development time unless the incident was directly caused by our breach of these terms.

12. Changes made by the Client or other suppliers

The Client remains free to give other developers, agencies, employees or suppliers access to its website.

However, we are not responsible for faults, downtime, security issues, performance problems or compatibility issues caused by changes made by anyone other than us.

Time spent investigating, reversing or repairing those changes may use included development hours or be charged as additional work.

The Client must not represent work performed by another supplier as work for which we are responsible.

13. Support and fault response

Support requests must be submitted using the support channel available under the selected plan.

For genuine faults affecting a live website within our service scope, we aim to resolve the issue, restore normal operation or provide a reasonable workaround within 24 hours of becoming aware of it, where reasonably possible.

This is a target and not a guaranteed service level or contractual resolution deadline.

The 24-hour target does not apply to:

feature requests;
design changes;
content changes;
new development;
non-urgent improvements;
problems requiring Client input or approval;
problems awaiting access credentials;
third-party software or API faults;
DNS propagation;
external hosting-provider faults;
payment gateway faults;
issues requiring action by another supplier;
events outside our reasonable control.

We may prioritise faults based on their severity and business impact.

An emergency request does not create an entitlement to unlimited development time.

14. Third-party services and software

WordPress websites depend on third-party products and services.

This may include hosting infrastructure, WordPress, plugins, themes, analytics services, Google services, Sentry, Ahrefs, Semrush, Screaming Frog, Hotjar, Clarity and similar tools.

Those services are governed by their own availability, functionality and provider terms.

We are not responsible for an underlying failure, outage, withdrawal, API change or discontinuation by a third-party provider.

Where a tool or plugin included within a plan is discontinued, materially changed, becomes unsuitable or is no longer commercially viable, we may replace it with a reasonably equivalent tool.

15. Plugin and agency licences

Some plans include access to paid software through licences held by Technically Creative.

Those licences remain ours or the relevant software vendor’s property.

The Client receives the benefit of the licence only while the relevant subscription remains active.

When the subscription ends, we may remove our licence keys or disconnect the website from our agency licences.

The Client is responsible for purchasing its own replacement licence if it wishes to continue receiving premium updates or services after cancellation.

16. WooCommerce, analytics, SEO and conversion services

Monitoring, reporting, analytics, SEO tools, UX observations, conversion tracking and strategy services are intended to provide information and technical support.

We do not guarantee:

search-engine rankings;
traffic levels;
conversion rates;
enquiries;
sales;
revenue;
advertising performance;
uninterrupted payment processing; or
any particular commercial result.

Analytics and reports may rely on data supplied by third-party platforms and are therefore subject to the accuracy and availability of those platforms.

17. GDPR and compliance monitoring

Where GDPR or privacy monitoring is included within a plan, it is a technical monitoring service only.

It does not constitute legal advice, a legal audit or certification that the Client complies with UK GDPR, PECR or any other law.

The Client remains responsible for deciding what personal data it collects, its lawful basis, its privacy notices, cookie practices and its wider legal compliance.

18. Client responsibilities

The Client must provide us with the access, information and cooperation reasonably required to provide the subscription services.

This includes providing suitable administrator credentials and responding to requests for approval or information.

We are not responsible for delay caused by missing access, incorrect information, delayed Client decisions or another supplier.

The Client is responsible for:

the accuracy and legality of its website content;
ownership or permission to use its content and media;
its products, services and commercial claims;
its domain name unless we expressly manage it;
its email service unless expressly included;
regulatory and industry-specific requirements affecting its business.

19. Payment

Subscription fees are charged monthly in advance.

VAT is added at the applicable rate.

The subscription renews automatically each month until cancelled.

The Client authorises us and our payment provider to collect each recurring payment using the payment method supplied at checkout.

A monthly fee reserves ongoing capacity and access to the subscription service. There are no refunds or credits merely because the Client does not use all of its included development hours during a billing month.

If payment fails or becomes overdue, we may pause development and support.

If payment remains outstanding after reasonable notice, we may suspend hosting and other subscription services until the account is brought up to date.

We are not responsible for commercial loss caused by a suspension resulting from the Client’s failure to pay amounts properly due.

20. Price changes

We may change subscription prices by giving the Client at least 30 days’ notice.

A price increase will not be applied retrospectively to a billing period already paid for.

If the Client does not wish to accept the new price, it may cancel before the new price takes effect.

21. Cancellation

Either party may cancel the subscription by giving 30 days’ written notice.

Unless we agree otherwise, the subscription and hosting remain active during the paid notice period.

Unused development hours are not refunded, paid out or transferred following cancellation.

Cancellation does not remove the Client’s obligation to pay amounts that became due before the subscription ended.

22. Leaving our hosting

If the Client cancels a subscription that includes our hosting, responsibility for arranging replacement hosting passes to the Client.

At the Client’s request, we will provide reasonable cooperation with migration.

Migration work is not automatically included as a separate service. It may use remaining development hours or be quoted separately.

The Client should arrange migration before the subscription ends.

After the subscription ends:

monitoring may stop;
backups may stop;
support stops;
our premium software licences may be removed;
our hosting obligation ends.

We are not obliged to host a cancelled website indefinitely while the Client arranges another supplier.

23. Confidentiality and access

We may have access to website administrator accounts, hosting accounts, databases, analytics, customer information and other confidential business information in order to provide the services.

We will use that access only as reasonably required to provide, secure, support and administer the subscription, or as required by law.

Each party must keep the other’s non-public confidential information confidential.

24. Personal data

Where we process personal data contained within the Client’s website on the Client’s behalf, the Client is the controller and Technically Creative acts as processor unless the circumstances require otherwise.

UK data protection rules require an appropriate controller-processor agreement where a controller uses a processor, including terms dealing with instructions, confidentiality, security, sub-processors, data subject rights, assistance and deletion/return of data.

Accordingly:

Purpose and duration. We process relevant personal data only for the duration of the subscription and as needed to host, back up, secure, maintain, diagnose and support the website.

Types of data. This may include website visitor information, contact-form data, customer or account information, WooCommerce/order data, IP addresses, technical logs and other personal data stored by the Client’s website.

Data subjects. These may include the Client’s customers, prospects, website visitors, users and staff.

Instructions. We will process personal data only on the Client’s documented instructions unless the law requires otherwise.

Confidentiality. Anyone authorised by us to process the data will be subject to suitable confidentiality obligations.

Security. We will take appropriate technical and organisational measures relevant to the services we provide.

Sub-processors. The Client gives us general authorisation to use suitable hosting, backup, monitoring, security and infrastructure providers where required to deliver the subscription. We will place appropriate contractual obligations on sub-processors where required by law.

Assistance. Taking into account the nature of the processing, we will provide reasonable assistance to the Client with data subject requests, security incidents and other applicable data protection obligations.

Incidents. We will inform the Client without undue delay if we become aware of a personal data breach affecting data we process on the Client’s behalf.

End of service. Following termination, we will delete or return Client personal data as appropriate, subject to backup cycles and any legal requirement to retain it.

Audits. We will provide reasonable information required to demonstrate compliance with these processor obligations. Any audit must be reasonable, proportionate and arranged in advance.

25. Intellectual property

The Client retains ownership of its pre-existing website content, data, branding and other materials.

Our pre-existing tools, methods, templates, libraries, reusable code, processes and know-how remain ours.

Third-party software remains subject to the relevant third-party licence.

Subject to full payment, the Client may continue to use bespoke website code or changes created by us specifically for its website, excluding our pre-existing materials and third-party components.

26. Liability

The Client’s attention is particularly drawn to this clause.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:

death or personal injury caused by our negligence;
fraud; or
fraudulent misrepresentation.

Subject to that:

We are not liable for any loss of:

profit;
revenue;
sales;
business;
contracts;
anticipated savings;
opportunity;
goodwill; or
business interruption,

whether that loss is direct or indirect.

We are also not liable for indirect or consequential loss.

In particular, website downtime, reduced website performance, a security incident, failed enquiry form, unavailable checkout, lost search ranking or delayed repair does not make us responsible for the Client’s lost earnings, sales, leads or other commercial loss.

We are not liable for loss caused by:

a Client-selected hosting provider;
another supplier;
third-party software or infrastructure;
changes made by the Client or another developer;
Client credentials being compromised;
Client failure to follow our reasonable security advice;
unsupported or obsolete software which the Client refuses to replace;
failures outside our reasonable control.

Where we are responsible for direct loss and liability has not otherwise been excluded, our total aggregate liability arising from or connected with the subscription is limited to the total subscription fees paid or payable by the Client for the affected subscription during the 12 months immediately preceding the event giving rise to the claim.

If the subscription has existed for less than 12 months, the cap is the fees paid or payable during that shorter period.

The parties agree that the subscription price reflects this allocation of risk.

27. Events outside our control

We are not in breach of these terms for delay or failure caused by circumstances outside our reasonable control.

This includes significant internet or network failure, data-centre failure, third-party platform outage, cyberattack, widespread software vulnerability, acts of government, power failure or other events that we could not reasonably prevent.

We will take reasonable steps to reduce the effect of such an event where practicable.

28. Termination by us

We may terminate or suspend the subscription where the Client:

does not pay amounts properly due;
materially breaches these terms;
uses our services unlawfully;
creates a material security risk;
repeatedly prevents us from providing the service;
abuses or threatens our staff or contractors.

Where reasonably possible, we will give the Client an opportunity to correct a breach before terminating.

We may terminate a subscription for other reasons by giving at least 30 days’ written notice.

29. Changes to these terms

We may update these terms where reasonably required because of changes to our services, third-party providers, security requirements, technology or law.

We will give Clients reasonable notice of a material change affecting an active subscription.

A material change will not retrospectively alter rights or charges relating to a period already paid for.

30. Entire scope of the agreement

These terms, the selected plan and any written variation expressly agreed by us form the entire scope of the subscription.

A Client cannot rely on a service, deliverable, response time, feature or amount of work that is not included in those documents.

A variation to the subscription must be expressly agreed in writing.

This clause is intended to prevent assumptions or informal requests from expanding an ongoing maintenance subscription into an unlimited design, development or consultancy engagement.

31. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from the subscription.

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